Shipping policy

Leoco Alcheme – Shipping Policy

Last updated: December 2025

Thank you for supporting Leoco Alcheme and our small-batch, intention-infused energy sprays. We pack and ship each order with care to ensure it arrives safely and energetically aligned.

Order Processing

All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).
During busy periods or product launches, processing times may be slightly longer.

You will receive an email confirmation with tracking information once your order has shipped.

Shipping Rates

Shipping rates are calculated at checkout based on:

Your delivery address
Weight and size of your order
Selected shipping method

We currently offer USPS, UPS, or other carrier options depending on the best rate and delivery speed.

Delivery Times

Estimated delivery times (after your order is processed):

Domestic (U.S.) Standard Shipping: 3–7 business days
Domestic Expedited: 2–3 business days
Local Pickup (if available): You will receive an email when your order is ready

Please note: Delivery estimates are provided by the carrier and may vary.

Order Tracking

Once your package is accepted by the carrier, tracking details will be sent to your email.
If tracking shows your order as delivered but you cannot locate it:

Check with neighbors or your building office
Verify your shipping address
Contact the carrier directly for delivery details

We are unable to replace orders marked as “delivered” by the carrier.

Packaging & Safety

Because our products are liquid sprays, every order is packaged securely using:

Leak-prevention seals
Protective wrapping
Absorbent material
Waterproof inner bag

If you receive a bottle that is leaking or broken, see the “Damages & Issues” section below.

Damages, Leaks & Incorrect Items

Please inspect your package as soon as it arrives.

Your order arrives damaged
A bottle is leaking
The wrong item was sent

Please include a photo of the issue and your order number.
We’ll replace the item or resolve the issue promptly.

Address Errors or Returned Packages

If a package is returned due to an incorrect or incomplete address provided at checkout, the customer is responsible for reshipment costs.

Please double-check your shipping information before confirming your order.

International Shipping

We currently ship only within the United States.
If international shipping becomes available, we will update this policy accordingly.

Lost or Stolen Packages

Leoco Alcheme is not responsible for packages lost or stolen after the carrier marks them as “Delivered.”

If your package is lost in transit (never delivered), please contact us and we will assist you in filing a claim with the carrier.

Order Changes & Cancellations

Orders cannot be changed or canceled once they begin processing.
If you need assistance, email us immediately after placing your order at leocoalcheme@gmail.com.